Sales Engineer - Foundry

Company Description

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

Job Description

As part of the U.S. Foundry Sales team the Sales Engineer is responsible for:

Generating revenue growth for Pyrotek’s products and solutions in the aluminum foundry industry by selling a portfolio of consumables, equipment, and technical services to accounts within an assigned territory.  Cultivate and enhance long-term, mutually beneficial relationships with existing and new customers by applying technical expertise, customer engagement skills, and a deep understanding of aluminum foundry production processes. Tailor customer solutions to improve efficiency, quality, and sustainability.

Travel: Ability to travel domestically and internationally, by land and air, up to 50%.  Must possess and maintain a valid U.S. driver’s license and passport to support domestic and international travel requirements.  Ability to maintain compliance with Pyrotek's Vehicle Reimbursement Program, including but not limited to unrestricted driver’s license, motor vehicle record (MVR) requirements, passenger vehicle requirements, and insurance requirements.

This position has the flexibility to work remotely at home within the assigned territory.

Essential Functions/Responsibilities

• Manage and grow assigned sales territory accounts, by:
  • Creating a mutually beneficial working relationship with customers that continuously meets/exceeds expectations.
  • Proactively identifying decision makers for initiating the sales process.
  • Effectively negotiating pricing, minimum order quantities, and supply agreements with customers, and communicating changes internally for customer demands.
  • Promptly providing technical support and resolutions to customers; and collaborating internally as needed.
  • Soliciting sales of new or additional products, preparing pricing, and presenting quotations.
  • Continuously maintaining awareness of competitors’ activities and employing counter measures to beat or contain competitor efforts.
  • Prospecting new customers, preparing pricing, and presenting quotations.
  • Correctly developing and preparing customer purchase agreements and submitting to Supply Chain personnel for final review prior to customer signing.  At a minimum, each quarter, review agreement levels versus actual performance to ensure customers meet agreement terms.
  • Assisting as needed to resolve customer accounts receivable issues.
  • Presenting internal and customer technical presentations, as requested.
  • Meeting/exceeding sales and gross profit targets.
  • Actively strategizing with management on sales tactics.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned sales accounts and products, by:
  • Regularly visiting customers at their facilities with the purpose of building customer rapport, performing training, and/or selling products and services. 
  • Gathering data, drafting and pricing quotes, and preparing reports and/or presentations. 
  • Setting final new prices, margins, and quotations within company pricing guidelines for new products or services.
  • Appropriately fielding customer calls, handling orders, and responding to customer inquiries in a timely and efficient manner.
  • Partnering with customer service, operations, and supply chain to ensure order fulfilment expectations are met. 
  • Fielding and resolving customer complaints concerning billing or products and documenting accordingly and timely by utilizing the CRM to initiate RMA’s/customer credits for approval.
  • Researching and addressing all customer problems and requests, including defining best products as a solution.
  • Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.

For more detailed information, click the I'm Interested button so our hiring team can review your application and schedule time to speak with you soon! 

What happens next?  Once you submit your application/resume, a member of the recruiting team will send you an email with a self-schedule link to speak with one of our Recruiters.  Watch your email for that link!  

Qualifications

Education/Experience

Bachelor’s degree in business, engineering, or related discipline, plus three (3) years of technical sales and/or customer-facing roles, preferably within the aluminum or foundry industry, or equivalent combination of education and experience. 

Valid driver’s license required.

 Knowledge/Skills/Abilities:

Customer Service Skills.  Skilled in managing challenging or emotionally charged customer interactions with empathy, professionalism, and composure. Understands the importance of and provides prompt responses to customer inquiries and service requests, ensuring timely resolution and satisfaction. Proactively gathers and applies customer feedback to enhance service quality and client experience.

Sales & Business Acumen.  Deep comprehension and application of sales processes and value selling techniques.  Ability to build relationships and sell technical solutions in an industrial setting.  Demonstrated understanding of business implications of decisions.  Adept at balancing profitability, customer sustainability, and sales growth by pricing products and services accordingly. 

Technical Skills.  Strong knowledge of company product lines, specifications, and integration pathways within customer operations and industrial systems. Working knowledge of mechanical, electrical, and materials engineering principles relevant to aluminum foundry manufacturing and processing. Proficient in evaluating customer environments and configuring solutions that meet technical and operational requirements. Skilled in delivering engaging product demonstrations and technical presentations to diverse audiences, including engineers, operators, and decision-makers. Capable of interpreting and generating technical drawings, schematics, and layout designs to support solution development.

Physical/Sensory Requirements

The following physical activities described here are representative of those required by a team member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

Must be able to sit for long periods-of-time, bend, and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment

Generally, work within an office and manufacturing environment. While/if working remotely, must establish and maintain a dedicated, distraction-free home office environment that supports productivity and confidentiality, and must maintain reliable connectivity for business purposes.  While working in a manufacturing environment, there may be exposure to fumes or airborne particles, varying temperatures, molten metal, a moderate level of noise, mechanical parts, and moving industrial vehicles.  Personal Protective Equipment (PPE) such as approved footwear, respirators, and safety glasses/goggles, may be required.

Additional Information

For a full job description, click HERE.

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

California residents please take a moment to review our California Resident Applicant Data Collection Notice