Community Growth Strategist

What you'll do

Community Management

• Own the daily management of Telegram and Discord, keeping channels active, helpful, and on-brand through moderation, conversation, and support

• Answer common product and campaign questions, escalating issues to Product, Ops, or Support when needed

• Plan and host community touchpoints: AMAs, community calls, contest announcements, winners recaps, and event summaries

• Partner with BD and KOL / Ambassadors teams to ensure partner content lands well in our core community channels

• Maintain clear, lightweight documentation for channel guidelines, tone-of-voice examples, and recurring playbooks

Community Growth

• Design, launch, and manage ambassador and community programs that turn engaged users into active advocates

• Identify and nurture power users, advocates, creators, and potential moderators

• Build and run community campaigns, and growth experiments in collaboration with the Campaigns owner

• Develop and execute onboarding flows that convert new members into active, retained community participants

• Drive participation in trading events, campaigns, and ecosystem initiatives through targeted community activation

Listening, Insights & Feedback Loops

• Monitor sentiment and conversations across Telegram, Discord, and other relevant spaces

• Track recurring questions, objections, and ideas and turn them into structured insights for Marketing, Product, and BD

• Experiment with community formats, engagement mechanics, and programming, and share what works (and what does not) with the team

• Surface community signals that inform messaging, product decisions, and go-to-market strategy

Collaboration & Operations

• Work closely with the Content & Communications Lead to bring Grvt's narrative and product roadmap to life within community channels

• Collaborate with the Campaigns owner to support campaign pushes, trading events, and growth experiments

• Coordinate with KOL and BD teams to align on community moments tied to partnerships and launches

Impact & Outcomes

• Drive consistent growth in engaged community members across owned channels

• Increase participation and retention in key campaigns, AMAs, and trading events

• Turn community insights into concrete changes in messaging, product, and campaigns

What we're looking for

Must-Have

• 3+ years managing Web3 communities (Discord, Telegram)

• Proven ability to build and scale ambassador or community programs from scratch

• Self-driven, adaptable, and thrives in fast-paced, asynchronous startup environments

• Fluent-level English with exceptional written and verbal communication skills

• Fluency in APAC languages is a plus!

• Data-informed: you regularly look at metrics (retention, participation, sentiment, growth) and adjust what you ship

Nice-to-Have

• Past experience in an early-stage startup or exchange environment

• Familiarity with DeFi, blockchain, and on-chain financial primitives (or strong curiosity and ability to ramp up quickly)

• Experience working with KOL and BD teams on community activation

• Basic design or content skills to support lightweight community assets