Director, Culture, Engagement & Experience

About Us

Apollo is a Mission-Critical Infrastructure Engineering, Construction, Commissioning, and Operations Support Services Company. We serve mission-critical industries globally with commissioning, emergency response, operations support, and owner's representative services. Apollo is currently executing projects in multiple states in the United States, in Canada and Brazil. 

Since our inception, we have built a commissioning firm based on trust, one relationship at a time. We hire the best people who can handle critical systems, love challenges, and thrive in a dynamic environment. We focus on understanding each client's needs and are relentless in meeting them. 
 

Location

Multiple U.S. and International Locations – Atlanta, GA; Ashburn, VA; Chicago, IL; Phoenix, AZ; Columbus, OH; Portland, OR; Jackson, MS

Job Description

The Director, Culture, Engagement & Experience, is responsible for developing and shaping Apollo's culture and experience strategy to build a highly engaged, connected, and purpose-driven organization. This role will partner closely with executive leadership to define and continuously improve the team member experience across the entire employee lifecycle—from recruitment and onboarding to development, recognition, engagement, and career growth. The successful candidate will help bring Apollo's values, mission, and culture to life by creating meaningful programs and initiatives that strengthen engagement, foster a sense of belonging, and ensure team members are connected to the company's purpose and future. This role will serve as the steward of Apollo's culture by listening to team members, gathering actionable insights, and translating feedback into programs and initiatives that enhance organizational effectiveness and employee experience. As the function evolves, the role will also help align Apollo's internal culture with the experience delivered to clients and business partners, ensuring that Apollo's values are consistently reflected both internally and externally.

Key Responsibilities

Culture Strategy & Development

• Develop and implement Apollo's culture strategy aligned with the company's mission, vision, values, and growth objectives.
• Partner with executive leadership to define and strengthen Apollo's organizational culture.
• Develop initiatives that promote Apollo's core values and reinforce desired behaviors across the organization.
• Serve as a strategic advisor on culture-related opportunities and challenges.

Team Member Experience & Engagement

• Design and manage programs that improve engagement, connection, and overall team member experience.
• Develop initiatives that create pride in Apollo and strengthen organizational commitment.
• Evaluate and improve the employee experience throughout the team member lifecycle.
• Foster an inclusive and highly engaged workplace environment.

Team Member Listening & Insights

• Develop and administer employee surveys and feedback mechanisms.
• Establish regular listening strategies to better understand team member sentiment and organizational needs.
• Analyze feedback and provide recommendations to leadership.
• Develop action plans to address engagement opportunities and improve organizational effectiveness.

Team Member Journey

• Map and evaluate the employee journey from recruitment through offboarding.
• Identify opportunities to improve key moments that matter in the employee experience.
• Partner with Human Resources and leadership to implement improvements across the employee lifecycle.

Recognition & Appreciation Programs

• Design and manage meaningful recognition programs that celebrate individual and team achievements.
• Develop initiatives that reinforce Apollo's culture and values through appreciation and recognition.
• Create scalable programs suitable for Apollo's continued growth and global expansion.

Internal Communications

• Develop and execute internal communication strategies that keep team members informed, engaged, and connected.
• Partner with leadership to communicate company priorities, achievements, and strategic initiatives.
• Ensure consistent messaging that reflects Apollo's culture and values.

Customer Experience Alignment

• Explore opportunities to align Apollo's internal culture with the experience delivered to clients and partners.
• Develop programs and initiatives that reinforce Apollo's commitment to professionalism, integrity, excellence, and safety.
• Collaborate with operational leaders to identify cultural drivers that positively impact client satisfaction and business outcomes.

Talent Review & Organizational Development

• Partner with Human Resources to develop a formal talent review process.
• Establish frameworks for identifying high-potential talent and leadership development opportunities.
• Support succession planning and organizational capability development.
• Develop engagement and retention strategies for key talent.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, Communications, Psychology, or a related field.
• Demonstrated experience designing and implementing culture and engagement initiatives.
• Experience working with executive leadership teams.
  
• Ability to analyze qualitative and quantitative employee feedback and translate insights into actionable programs.
• Strong communication and stakeholder management skills.
• Minimum 7+ years of experience in organizational culture, employee experience, engagement, communications, or related leadership roles.

Preferred

• Experience developing employee engagement or customer experience strategies.
• Experience supporting geographically dispersed teams.
  
• Professional certifications in employee experience, organizational development, or human resources are a plus.
• Background in organizational development, talent management, or leadership development.
• Experience in high-growth organizations.

Key Performance Indicators (KPIs)

The Director, Culture, Engagement & Experience will be measured on:

• Team member engagement scores and participation rates.
• Employee retention and turnover trends.
• Employee Net Promoter Score (eNPS).
• Team member satisfaction and experience metrics.
• Recognition program participation and effectiveness.
• Internal communication effectiveness metrics.
• Team member feedback and survey response rates.
• Talent review and succession planning implementation.
• Culture initiative adoption and impact.
• Leadership participation in culture and engagement programs.
• Customer experience and culture alignment initiatives.
• Organizational health metrics and action plan completion rates.

Why This Role Matters at Apollo

At Apollo, we believe that great companies are built by great people who are connected to a shared mission and committed to delivering extraordinary outcomes. The Director, Culture, Engagement & Experience will play a critical role in helping Apollo scale without losing what makes it special—its people, its values, and its unwavering commitment to excellence.

This individual will help shape the experience of every team member and contribute to building a championship culture that supports Apollo's growth across North America and around the world.

Prerequisites for Employment

• Successful background check, including pre-employment drug screening 

• US citizens, permanent residents or any candidate with eligibility to work in the US
  

What We Offer

Apollo offers its employees a full benefits package, including: 

• Health and wellness plans (medical, dental, vision, life, disability) 

• Flexible spending accounts 

• Paid time off, holidays, and more 

• Paid parental leave 

• 401K plan with immediate match benefits 

• Employee assistance programs 

• Tuition reimbursement programs 
• Employee discount programs 
     

Apollo challenges the brightest, most talented, and driven individuals in the industry by providing an environment that embraces initiative, diversity, and achievement. We are an Equal Employment Opportunity, Affirmative Action employer supporting women, minorities, veterans and people with disabilities. We participate in the Department of Homeland Security E-Verify program.