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Edge Operations Engineer

Centific
3 days ago
Full-time
Remote
Singapore

About Centific

At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,

and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people

– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.

About Job

Centific Global Solutions is currently seeking a Circuit Provisioning Engineer with a keen eye for detail, adept at understanding interconnections, and experienced with Network/OTN equipment.
The ideal candidate should be proficient in troubleshooting both physical and logical circuits across various internal stakeholders, external vendors, and different time zones. Flexibility in using multiple tracking platforms and sheets is essential, along with a strong inclination towards continuous improvement processes and solutions. Previous experience in a dynamic work environment is preferred, with an added advantage for those who have worked in the Telco/Infrastructure sector and have experience managing external vendors and data centres.
Job Responsibilities
•     Troubleshoot server and network hardware including fibreoptic cables, optics, and hardware components
•     Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
•     Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
•     Facilitate physical layer installation of server and network cabling according to cabling matrices.
•     Physical server and circuit troubleshooting and fault analysis.
•     Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
•     Responsible for coordinating and tracking requests/orders and providing weekly reports.
•     Post documentation on each implementation.
•     Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
•     Assist with other regional works during business hours for maintenance related works
Data Accuracy

•    Inventory Database Improvement Strategy in terms of maintaining Circuit and Spares Inventory database.

•    Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold

•    Raise Site and Vendor Remote Hands to perform site audits when needed.

•    Update CDP/Internal documents when requested and perform ad-hoc tasks when required.

•    Have ticketing system for tracking all requests (JIRA)

•    Work with SCM, equipment vendors, and data centers to manage delivery dates and time windows.

•  Process Improvement Support
Vendor Support
  • Initial POC for all Vendor Queries relating to interconnection, troubleshooting
  • Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
  • Update internal documentation for all Internet Provider contact and circuit details
  • Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
  • Submit Vendor Remote Hands Requests to support physical works on site
  • Perform regular audits for all server, circuits, spares inventory

Qualifications

•    Diploma or Bachelor’s Degree in IT, or equivalent.

•    Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.

•    Experience executing detailed MOPs, technical instructions, following documentation.

•    Knowledge of relevant technologies - fibre optics, network interface types: form factors and protocols.

•    Strong troubleshooting skills technical, logistical, process, and others.

•    Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.

•    Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.

•    Basic command-line proficiency in Linux/Unix and any switch OS CLI

•    Able to work independently with minimum supervision.

Preferred qualifications

•    Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunication working environment.

•    Experience collaborating across multiple levels and functions.

•    Anticipate problems in planning and proactively limit project-impacting factors.

•    Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.

•    Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

Centific is an equal opportunity employer. We aim to create an inclusive workplace and leverage the power of diversity. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. Workplace discrimination related to being pregnant and pregnancy-related harassment, including discrimination in the hiring process, is strictly prohibited in Centific Global Solutions.