Multifamily Agency Project Manager / Client Success - US REMOTE

Intentional Marketing is looking for a powerhouse project manager and client success champion to join our team in a hands-on, high-impact role.

About Intentional Marketing

We’re a boutique marketing agency built by multifamily operators, for multifamily operators. We help select portfolio plan and execute digital transformation to help maximize online leasing potential.

Since 2020, we’ve helped over 100 property management companies supercharge their marketing - from CRM setup and ILS strategy to full-funnel advertising management. Our team is passionate, people-first, and driven by results. We're now looking for a proactive and strategic operator to lead client success and keep our internal engine running smoothly.

The Role

We’re hiring a Project Manager / Client Success Lead , a detail-obsessed communicator, process optimizer, and relationship builder to keep our team aligned and our clients delighted.

You are a great fit if you:

• Have experience working with multifamily marketing teams, marketing agencies, or PropTech vendors

• Thrive in fast-paced environments and can juggle 10+ client accounts without breaking a sweat

• Love structure, systems, and creating clarity from chaos

• Know how to build trust with clients and deliver excellence

• Can work cross-functionally with creative, data, and paid media teams to deliver results

Key Responsibilities

• Serve as the day-to-day point of contact for multiple portfolios of 10–30 properties

• Own internal project tracking, deadlines, and resource assignments across client deliverables

• Keep clients proactively updated on progress, performance, and next steps

• Ensure cross-functional handoffs (creative briefs, reporting, ads, websites, listings, etc.) are clear and executed with precision

• Flag red alerts early and troubleshoot problems before they become client-facing issues

• Track renewals, expansions, and satisfaction metrics to support long-term retention

Who You Are

• 5+ years of experience in account management, project management, or client success (bonus if in real estate or marketing agency settings)

• Fluent in multifamily marketing tools and general tech

• Strong written and verbal communication skills - you know how to write a client update and a clear project brief

• You love systems and processes, but you’re flexible when the situation calls for it

• Confident leading meetings, organizing teams, and managing expectations with grace

• Able to see both the forest and the trees , you zoom in on details and zoom out for strategy

Why You’ll Love Working Here

• Passionate, people-first small team driven by mutual respect

• Fully remote, fast-moving culture that embraces AI and innovation

• Strategic seat at the table, your voice and ideas matter here

• Real impact: your work keeps our clients happy, our team efficient, and our results top-tier

Want to help revolutionize marketing for multifamily operators?
Apply now and let’s build something intentional together.