Order Processing Specialist

The Order Processing Specialist will play a vital role in supporting client service delivery and internal operations by managing the processing, coordination, and tracking of orders and service requests. This position ensures accurate and efficient handling of project orders, internal requisitions, and vendor requests that help keep campaigns and operations running smoothly.

Key Responsibilities:

Process and manage incoming orders and service requests accurately and in a timely manner

Coordinate order details with internal teams including creative, production, finance, and client services

Verify order accuracy, pricing, deliverables, and timelines

Communicate with vendors, partners, and internal stakeholders to confirm order status and resolve issues

Maintain organized records of all orders and related documentation

Monitor and track order progress to ensure timely fulfillment

Assist with related administrative tasks including invoicing support and reconciliation

Identify opportunities to improve order workflows and support operational efficiencies

Qualifications:

Previous experience in order processing, operations support, or administrative coordination

Strong attention to detail and commitment to accuracy

Excellent communication skills, both written and verbal

Proficiency with office software (e.g., Microsoft Office, Google Workspace) and order management systems

Ability to work well collaboratively across teams and also independently

Comfortable working in a fast-paced, creative agency environment

Skills & Attributes:

Highly organized with strong multitasking abilities

Problem-solver who can navigate shifting priorities

Customer service mindset with a professional approach

Ability to maintain confidentiality and handle sensitive information