Residential Representative

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance:  

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

What You’ll Be Doing:

Under the general supervision of the Centralized Operations Manager II, the Residential Representative is responsible for ensuring the accurate bookkeeping/posting of all resident transactions for the properties/portfolio in accordance with set policies and practices; thereby ensuring income optimization. The Residential Representative partners with on-site and regional property management and is charged with maximizing all income opportunities by analyzing trends and recommending process improvements. The Residential Representative is knowledgeable regarding state laws relating to collections from residents as well as internal policies and practices relating to property bookkeeping and systems.

Monitors residents’ accounts in the property management system (MRI) and performs detailed account research to ensure timely and accurate posting of rent and utility payments/collection related to move-ins, move-outs, renewals, transfers, evictions, etc.

● Generates Statement of Deposit and Accounts (SODA) for all move outs and cancelled applicants, which details refunds / charges for damages against security deposit.

● Handles return payments, runs delinquency reports and generates notices for distribution.

● Validates that evictions tie out with third party filings and are processed accurately in accordance with company policies and state laws. Manually posts legal fees associated with eviction.

Monitors and processes resident account adjustments to ensure all revenue is captured.

● Generates necessary reports to monitor resident status of outstanding transactions and ongoing activity.

● Posts resident adjustments including, but not limited to, security deposits, late charges, resident utility billing (RUBs), charges or credits on cancelled applicants, and accurate application of concessions, etc.

● Performs closing steps in accounting cycle utilizing the monthly close out checklist and various accounting / billing reports detailing out of balance accounts.

● Performs reconciliation of residents’ accounts for each property in conjunction with property management prior to MRI monthly closeout.

Supports on-site property management by responding to inquiries in a timely, respectful and thorough manner. Partners with regional management to identify trends, issues or areas of concern related to processes and procedures. Acts as a liaison and influencer of behaviors between corporate and field within the realm of managing the books.

● Reviews and processes property ledger requests including fees charged to residents, e.g., utility billing credits, corrections for double fees, etc. Responds to Resident Notes submitted by property management.

● Works closely with properties to provide support and recommendations for continuous improvement.

● Communicates closely with Regional Managers (RMs) on an on-going basis; provides RM with constructive assessment of properties performance and identifies training opportunities as well as potential income opportunities.

● Maintains general working knowledge of state laws with respect to collection of delinquent accounts.

● Keeps up-to-date on policies, procedures/principles and MRI system application.

What You’ll Need to Thrive:

A high school diploma or equivalent is required; a college degree or some college coursework is preferred. 

Four or more years of professional work experience required, along with knowledge of bookkeeping principals and practices.

Excellent computer skills required including proficiency in keyboarding and navigating in a windows environment.

The incumbent should demonstrate excellent verbal communication skills and excellent follow through.

Salary:  $20.36 - $23.00 / hour; employees are eligible for overtime pay and performance incentives

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Machines, Tools and Equipment, Software:

• Computer with internet and email capabilities, telephone, and photocopier.

Other Requirements:  

As an Equity Residential team member, you represent Equity. While you are on the job, Equity Residential expects you to wear clothing and accessories that are appropriate in a professional business environment.

PHYSICAL AND VISUAL ACTIVITIES:

Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication. Ability to communicate effectively (expressing or exchanging ideas using the spoken or written word). This skill/ability is essential for work activities in which workers must impart or receive detailed information through oral or written communication. Ability to lift, push, pull or carry up to 10 pounds to disseminate documents, move technology, etc. Ability to sit for prolonged periods.

The above describes the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Different experiences may suggest other ways or circumstances where reasonable changes or accommodations are appropriate.
 

WORKING ENVIRONMENT:  This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC. Please note: candidates located in California would need to relocate to another EQR market for this opportunity.