Manage and coordinate end-to-end client application and submission processes across multiple cases.
Liaise closely with clients to collect, review, and organise required documentation for formal submissions.
Provide clear guidance to clients on documentation requirements and submission processes based on established procedures.
Draft structured cover letters and written summaries to accurately present client profiles and information.
Ensure a high level of accuracy, completeness, and quality control across all client submissions.
Deliver a professional and responsive client experience, including attending to queries during and after submission within agreed timelines.
Maintain accurate and up-to-date records, trackers, and case documentation in an organised manner.
Diploma or equivalent qualification in any discipline.
Prior experience in a client-facing, administrative, coordination, or documentation-heavy role is preferred.
Strong attention to detail with the ability to manage multiple cases and deadlines concurrently.
Well-organised, reliable, and comfortable handling a high volume of digital documents and records.
Tyson Jay Management Pte Ltd | EA License No.: 24C2479
Ivan Lim | EA Personnel No.: R1109856