Senior EUC Engineer

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Job Title: Senior EUC Engineer

Reports to: EUC Manager
Role Type: Permanent
Location: Doncaster / Hybrid
Hours of Work: 37.5 per week

Join Wavenet as a Senior End User Computing (EUC) Engineer

Are you a proactive IT professional with a passion for device management and customer service excellence? We’re looking for an experienced Senior EUC Engineer to join our growing team. In this dynamic and customer-focused role, you’ll manage and maintain end-user devices across a range of customer estates using Wavenet’s advanced EUC toolsets.

If you enjoy problem-solving, thrive in a fast-paced environment, and want to be part of a company where your input directly impacts customer experience—this is the role for you.

Key Responsibilities:

As a Senior EUC Engineer, you’ll take the lead in ensuring the successful management of end user devices for Wavenet’s customers. Responsibilities include (but are not limited to):

• Managing and maintaining end user devices using Wavenet’s EUC management toolsets.
• Deploying Windows updates, OOB patches, applications, BIOS updates, and handling OSD (Operating System Deployment) tasks.
• Testing new software deployments in collaboration with customers, ensuring documentation is up to date and compliant with change management processes.
• Monitoring and maintaining existing deployments, taking corrective actions as required.
• Acting as a trusted advisor to customers, occasionally leading technical presentations and mentoring both internal and external stakeholders.
• Working closely with customer IT teams to deliver high-quality service and build long-term partnerships.
• Proactively identifying and mitigating risks to minimise impact on customer systems availability.
• Supporting incident resolution and service restoration efforts in line with contractual SLAs and OLAs.
• Driving continuous service improvement by contributing to technical documentation, knowledge sharing, and frontline support enhancements.
• Producing compliance reports and maintaining strong documentation standards.
• Supporting the business in achieving high CSAT and NPS through excellent service delivery.
• Contributing to Wavenet’s vendor partnership accreditations through continued learning and certification.

Qualifications

The Successful Candidate Will Have:

• A minimum of 2 years’ experience with Microsoft Endpoint Configuration Manager (SCCM/ConfigMgr).
• Experience with Operating System Deployments and In-Place OS upgrades.
• Familiarity with third-party software update catalogues (e.g., Patch My PC, Dell, Lenovo, HP).
• Strong working knowledge of Active Directory, Group Policy, DNS, and DHCP.
• Hands-on experience managing end user devices across multiple environments.
• Proficiency in using remote support tools and software.
• A proven track record in incident, problem, and change management, with a focus on service restoration and root cause analysis.
• Strong documentation skills and ability to communicate technical issues to both technical and non-technical audiences.
• A solid understanding of OLAs, SLAs, and KPIs.
• Working knowledge of the ITIL framework.
• Security Clearance (SC) or eligibility to obtain this level of clearance (mandatory).
• Exceptional time management skills and ability to manage multiple priorities.
• A positive, client-focused attitude and a desire to consistently deliver top-tier service.
• Flexibility, adaptability, and the ability to thrive in a fast-moving environment.
• Excellent problem-solving and analytical thinking skills.
• Ability to support and lead small-scale project implementations as needed.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.