Senior Manager, Retention Marketing Ops

This position is posted by Jobgether on behalf of AG1. We are currently looking for a Senior Manager, Retention Marketing Ops in United States.

As Senior Manager, Retention Marketing Ops, you will lead the technical engine behind high-performing lifecycle marketing initiatives. You’ll design and scale impactful retention workflows, govern email infrastructure, and ensure strong deliverability using advanced tools and automation. In this role, you’ll collaborate across marketing, data, and product teams to improve inbox placement, boost engagement, and personalize customer experiences at scale. Your expertise will directly influence customer loyalty, revenue growth, and operational excellence within a fast-paced and mission-driven environment.

Accountabilities:

• Design, build, and continuously optimize lifecycle workflows and marketing automations for customer engagement and retention.
• Create modular, responsive, and brand-aligned email templates with dynamic content for targeted personalization.
• Own email deliverability strategy by managing list hygiene, bounce handling, segmentation, and sender reputation.
• Administer and scale the Klaviyo ESP environment, managing user roles, APIs, event schemas, and integrations.
• Lead A/B and multivariate testing efforts and analyze results using tools like Tableau to inform strategy.
• Implement governance across naming conventions, documentation, QA, and operational standards.
• Serve as the internal expert on deliverability, interfacing with Klaviyo and external ISPs as needed.
• Collaborate cross-functionally to translate business needs into scalable technical solutions.
• Leverage AI and emerging tech to automate processes, increase efficiency, and drive performance.

• 6+ years in email or retention marketing operations, with proven experience in Klaviyo and/or Braze.
• Expertise in email deliverability, lifecycle design, and technical ESP configurations including APIs and dynamic content.
• Strong background in data personalization, campaign governance, testing frameworks, and performance optimization.
• Experience collaborating with engineering, creative, and data teams to deliver scalable solutions.
• Strategic mindset with excellent problem-solving skills and a passion for building efficient, scalable systems.
• Outstanding communication skills and attention to detail.
• Familiarity with data analytics tools and experience working with large, complex datasets.
• Adaptability and resilience in fast-paced, high-growth environments.
• A well-rounded lifestyle with interests beyond work is highly valued.

• Competitive salary between $105,000 and $130,000, plus performance incentives and stock options.
• 100% remote work environment from day one (excluding laboratory roles).
• Unlimited PTO, paid holidays, and quarterly reset & reflect days.
• Monthly telecom stipend to support home internet needs.
• Opportunities for in-person team meetups and a collaborative remote culture.
• Comprehensive health, dental, vision, disability, and life insurance.
• 401(k) with company match (where applicable).
• Access to AG1 products and branded swag.
• Mission-driven culture centered on health, performance, and continuous improvement.
• All legally required benefits based on country of residence.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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