Senior Retail Customer Success Consultant (w/m/d)

The Senior Retail CS Consultant is a senior individual contributor alongside a talented NIQ’s Regional Retail Customer Success HQ team.  

This role partners with the headquarters of a strategic global retailer, acting as a trusted advisor who connects business questions to data-driven answers. You will lead the insight agenda, bring customer behaviour analytics to life, and ensure consistent cross-country coordination.  

Another component of the role includes shadow service to support the scaling of customer analytics (CPS) capabilities. 

This role can be performed either fully remotely or in a hybrid working model based in Nuremberg or Frankfurt.

Responsibilities 

• Serve as the primary Customer Success partner for a strategic retailer HQ, building trusted senior‑level relationships. 
• Lead the insight narrative: translate business priorities into analytical briefs and deliver compelling recommendations. 
• Apply deep customer analytics expertise and collaborate with analytics, product, RMS, CPS, and in‑country CS teams to deliver consistent value. 
• Ensure cross‑country alignment with light coordination processes.  
• Engage confidently with senior and C‑suite stakeholders, delivering executive‑ready materials. 
• Identify commercial leads to strengthen and develop the partnership 
• Contribute to scaling CPS capabilities via limited shadow service and best‑practice sharing. 

Profile – Required 

• Fuent German, with excellent English. 
• Strong experience in customer analytics, loyalty card data, shopper insights, or customer behaviour analysis. 
• Solid FMCG expertise and understanding of retailer/manufacturer dynamics. 
• Proven ability to work with senior and C‑suite stakeholders. 
• Experience operating across multiple countries and teams. 
• High analytical literacy (EPOS, RMS, Panel, loyalty, CPS‑like datasets). 
• Strong influencing skills and ability to lead without direct authority.  
• A willingness to challenge client hypotheses and bring a new perspective combined with a positive and creative attitude to problem-solving, both externally and within NIQ 

Profile – Nice to Have 

• Familiarity with NIQ RMS, CPS, CAS, Discover. 
• Experience with CRM, loyalty programs, retailer HQ environments. 

What We Offer 

• A senior consulting role supporting one of NIQ's strategic global retail partners. 
• Opportunities to influence multi‑country insight engagement models. 
• Exposure to NIQ senior leadership. 
• Flexible, people‑first working culture. 
• Strong professional development pathways. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion