Technical Writer - eLearning Developer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Writer - eLearning Developer in Massachusetts (USA).

This role offers an exciting opportunity to shape user education and documentation for a growing software platform. You will create and maintain training materials, online help content, and interactive learning experiences that empower customers to use the software efficiently. Working in a collaborative and fast-paced environment, you will turn customer feedback into actionable content updates, ensuring users stay current with new features. The ideal candidate is highly organized, technically proficient, and passionate about delivering clear, engaging, and effective instructional content. You will also contribute to the ongoing evolution of documentation processes while supporting rapid product growth. Flexibility, creativity, and strong communication skills are key to success in this position.

Accountabilities

• Design, develop, and maintain training and documentation deliverables for a new software offering.
• Build and expand the content catalog using best practices and appropriate technology.
• Develop robust online help sites to onboard customers quickly and efficiently.
• Turn customer support feedback into updated content, ensuring timely and accurate information.
• Produce engaging eLearning modules, screen recordings, and instructional videos.
• Collaborate with product and engineering teams to understand new features and translate them into user-focused content.

• Excellent written and verbal communication, research, and organizational skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong sense of urgency and ability to produce content quickly.
• Expert knowledge of Git and Markdown with verifiable experience.
• Experience with static site generators such as HUGO or equivalent.
• Experience designing enterprise software documentation and training materials.
• Proficiency with screen recording and video editing tools (e.g., Camtasia).
• Experience with rapid eLearning development tools such as Articulate Storyline or Adobe Captivate.
• Must be legally authorized to work in the United States.

Nice to Have:

• Familiarity with software development processes and cloud-based software.
• Experience in agile environments.
• Experience writing for regulated industries, preferably Life Sciences.

• Medical, dental, vision, and basic life insurance coverage.
• Flexible PTO and company-paid holidays.
• Retirement programs with potential contributions.
• 1% charitable giving program.
• Competitive base salary: $75,000 - $115,000, with potential variable bonuses or stock options.
• Remote work flexibility.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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