Caregiver HR Operations Specialist

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. 

Why Work at Accra?

• Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:
• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role:

The Caregiver HR Operations Specialist will provide a person-centered approach to assisting with processes after a caregiver is hired including but not limited to employee trainings, terminations, and employee retention. This role will also assist clients and PCA’s with any questions they have regarding their pay. The Caregiver HR Operations Specialist will be responsible for processing crucial information for employees affecting their pay such as direct deposit, W4 and pay rate entries.

What You Will Do:

• Demonstrate knowledge of services needed by people with disabilities and older adults. 
• Obtain the ability to adapt to rapid change and work effectively in a fast-paced environment. 
• Process applications, 245D New Hire and Annual Training, discharge summaries, terminations and other tasks and projects.
• Assist in developing and maintaining HR processes. 
• Represent the Accra mission of delivering person centered service, demonstrate positivity in the workplace, and promote the desired culture.  
• Responsible for keeping an updated calendar for scheduling purposes.  
• Update and maintain employee files. 
• Compile New Hire Welcome Packets.
• Run and process employee reports for file maintenance.
• Collaborate with the payroll department to review rejected employee timesheets, add corrections in employee files, and ensure accuracy for timely pay out.
• Communicate with employees and clients if anything impacting their pay needs to be corrected in a timely and efficient manner. 
• Assure all relevant and crucial information is documented in all internal systems. 
• Process direct deposit information as it received ensuring accounts are entered accurately into employee files for payments. 
• Process all incoming W4 forms for employees’ tax deductions while being equipped to answer any questions about the forms. 
• Process returned funds reports as necessary.
• Work with employees and internal departments to recover funds issued in error through takeback cases while remaining person-centered.
• Add pay rates to new and existing employee files while ensuring accuracy.

• Two-year degree or 1 year of experience in a human resources, human services or home care field. 
• Effective verbal and written skills, and the demonstrated ability to communicate challenging concepts both in-person, over the phone, and in electronic communication with attention to Accra’s Customer Service standards. 
• Be able to manage a high-volume workload with excellent attention to detail.
• Demonstrate proficiency in the use of Microsoft Office tools, and possess excellent documentation skills.
• Demonstrate creativity, critical thinking, and problem-solving skills. 
• Have excellent organizational, problem solving, communication, and interpersonal skill.