KEY RESPONSIBILITIES
Social Media Management
• Schedule and publish content across Instagram, TikTok, Facebook, and Pinterest using Planoly
• Source, resize, and format assets to platform specifications
• Monitor and respond to comments, DMs, and brand tags in a timely and on-brand manner
• Engage daily with relevant accounts, hashtags, and communities in the beauty and wellness space
• Track and report on follower growth, reach, and engagement metrics weekly
• Repurpose long-form content (blogs, podcasts, YouTube) into social posts and Reels hooks
• Manage Instagram Stories including polls, question stickers, link stickers, and countdowns
• Stay actively across trending audio, content formats, and hashtags relevant to beauty, wellness, and
lifestyle and bring those insights to the team proactively
Content Creation Support
• Format and upload blog posts to the website with correct SEO fields and imagery
• Write first-draft captions from briefs or talking points provided by the Founder
• Create on-brand Canva graphics for posts, carousels, Stories, and email headers using the company’s brand kit
• Perform basic short-form video editing, trimming, captions, and music - for Reels and TikToks
• Transcribe podcast and YouTube recordings for use in blog content and social repurposing
• Maintain a shared content calendar and digital asset library
Email Marketing
• Build and send email campaigns in Klaviyo from approved briefs
• Format and QA all email templates - checking links, imagery, and mobile preview before send
• Segment lists and tag profiles in Klaviyo as directed
• Monitor open rates, click rates, and unsubscribes - provide a weekly summary report
• Upload and manage subscriber lists
PR & Influencer Coordination
• Send approved pitch emails to media contacts and follow up on behalf of the Founder
• Maintain a PR outreach tracker with contact details, dates, status, and outcomes
• Research and shortlist relevant micro-influencers and UGC creators for brand partnerships
• Send approved influencer outreach messages and manage initial responses
• Coordinate product gifting including packaging, address collection, dispatching, and follow-up
Ecommerce & Shopify Support
• Monitor product reviews across Shopify and flag items requiring a response
• Assist with basic Shopify page updates, product imagery, and promotional content as directed
Reporting & Administration
• Monitor competitor social accounts and flag noteworthy activity, trends, or campaigns
• Maintain and organise the shared Google Drive assets, briefs, calendars, reports, and templates
• Handle general inbox triage - flagging urgent items and drafting responses for approval
• Provide ad hoc administrative support to the Founder as required, including scheduling,
correspondence, and research tasks
YouTube Support
• Upload YouTube videos with optimised descriptions, chapter markers, and tags
• Create audiogram clips and quote graphics to promote new episodes across social channels
• Monitor YouTube comments and engage on behalf of the company