Program Consultant

What you'll do

Student Consultation & Enrolment

• Conduct engaging 1-on-1 Welcome Consultations via Zoom with prospective students and parents, introducing Contour’s UCAT and Interview programs and guiding them to trial lessons.
• Proactively follow up with trial students via phone, text, and email, answering questions and offering support.
• Facilitate ongoing engagement with Contour MedPrep services, including the Interview Program, UCAT Course and other paid services.
• Drive ongoing growth by conducting friend referral calls, re-enrolment conversations, and cross-subject referrals.

Relationship Management & Customer Experience

• Build trust-based relationships with students and parents, empathising with their unique challenges and clearly demonstrating the value of Contour’s programs.
• Maintain timely, proactive communication, ensuring a seamless enrolment and support experience.
• Uphold Contour’s Core Service Values by prioritising student success and a high-quality experience​.
• Provide ongoing student and parent support through check-in calls where needed, addressing any concerns or potential issues proactively.
• Manage challenging conversations effectively, resolving complaints or unenrolment requests positively and professionally.

Training & Continuous Improvement

• Complete Contour’s comprehensive training to master sales techniques, communication skills, and detailed knowledge of program offerings.
• Actively participate in weekly team meetings and training sessions to continually refine skills and stay aligned with the organisation’s objectives.

Skill Requirements

🗣️ Communication & Persuasion: Confidently explain complex information in a clear, compelling way

💛 Empathy & Relationship Building: Connect genuinely and handle concerns with care

🎯 Customer Service & Sales Ability: Proven or promising experience in sales, tutoring, or support roles

🚀 Proactive & Independent: Take initiative, solve problems, and follow up without hand-holding

🗓️ Organisation & Time Management: Juggle calls, emails, and tasks like a professional

🤝 Professionalism & Integrity: Live Contour’s values — honest, reliable, and accountable always

Personal Requirements

Mandatory:

• Education: Studying Medicine or Dentistry in Australia (or already graduated). Completed the UCAT.
• Experience: Previous experience in sales, customer service, tutoring, or related roles preferred.
• Passionate & Engaging: Able to motivate and inspire students.
• Committed & Reliable: Ability to meet weekly work hour commitments (16 hours per week).
• Growth-Oriented: Eager to learn, improve, and contribute to Contour’s mission​.

Ideal (but NOT Mandatory)

• Completed VCE, HSC or QCE
• UCAT Score in 90th Percentile or Above

Benefits

• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Primary focus is on providing an excellent 1-on-1 student/parent experience (no hassle with boring admin)
• Above market rate compensation, guaranteed pay and rewarding bonus structure
• Personalised mentorship, training and feedback to improve your communication, teamwork and leadership skills (and you get paid for it).
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

Expected Work Hours

• Average of 20 Hours/Week in November, December and January
• Minimum of 16 Hours/Week during all other months
• The weekly schedule is flexible (within reason), as for each week, you can set your own availability for consultations. The main restriction is that, outside of school holidays, all calls and consultations must be after school hours or on weekends, as students are unavailable during school :)

Compensation

• $40/hour + Super
• Fixed Sales Bonuses for Student Enrolments
• Note: Considering typical bonuses, total hourly pay typically ranges from $45-$55 per hour!

By joining Contour MedPrep as a Program Consultant, you won't be just taking on another tutoring or admin role. This is a unique opportunity to thrive, influence and make a lasting impact on hundreds of aspiring medical students!