Senior Salesforce Consultant - Professional Services

About the role:

Customer & Consulting Leadership

• Act as the primary WorkSpan technical consultant for enterprise customers.
• Lead discovery and design workshops to understand business objectives and map them to Salesforce and the WorkSpan virtual data model.
• Partner closely with customer stakeholders, internal Product, Engineering, and Sales teams.
• Translate executive‑level goals into clear technical designs, user stories, and delivery plans.

Salesforce Implementation & Optimization

• Lead end‑to‑end Salesforce Sales Cloud implementations involving the WorkSpan Managed Package.
• Configure and customize Salesforce objects, fields, flows, approval processes, reports, dashboards, and security models.
• Perform gap analysis to distinguish configuration vs. customization and recommend scalable solutions.
• Conduct UAT support and solution validation to ensure implementations meet business and performance expectations.

Managed Package & Apex Excellence

• Own installation, upgrades, versioning, and configuration of the WorkSpan Managed Package.
• Diagnose and refactor inefficient Apex, SOQL queries, triggers, and automation.
• Ensure solutions are bulkified, async‑optimized, and governor‑limit compliant.
• Maintain clean architecture while operating within AppExchange managed package constraints.

Integrations & Ecosystem Co‑Selling

• Design and implement integrations between Salesforce and partner ecosystems such as AWS ACE, Microsoft Partner Center, and other PRM / B2B platforms.
• Configure data synchronization using APIs, middleware, and WorkSpan’s Universal Adapter.
• Ensure data accuracy, integrity, and reporting consistency across systems.

Enablement & Continuous Improvement

• Create and maintain technical documentation for configurations, integrations, and customizations.
• Deliver user training and enablement sessions to drive adoption.
• Provide post‑go‑live support, troubleshooting, and continuous optimization.
• Participate in internal and external workshops focused on platform performance and solution evolution.

What You Bring

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent experience.
• 4–5 years of hands‑on Salesforce experience, with a strong focus on Sales Cloud.
• Deep expertise in debugging, SOQL, Flow Automation, and Salesforce data modeling.
• Proven experience working with Managed Packages and AppExchange constraints.
• Fundamental knowledge in Salesforce integrations (REST/SOAP APIs, middleware, third‑party platforms).
• Experience supporting B2B, partner, or co‑selling business models.
• Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences.
• Comfortable working in Agile, fast‑paced, customer‑facing environments.

Preferred Qualifications

• Salesforce Certifications preferred (Administrator, Platform App Builder, Sales Cloud Consultant, or similar).
• Experience with PRM systems, partner ecosystems, or joint‑selling workflows.
• Prior exposure to WorkSpan or similar ecosystem / co‑selling platforms.

Why Join WorkSpan

• Global Impact: Work with the world’s largest tech ecosystems and enterprise customers.
• Ownership: Competitive salary, equity, and performance incentives.
• Remote‑First Flexibility: Work from home across India or LATAM.
• Health & Wellness: Comprehensive medical coverage and monthly wellness stipend.
• Time Off: Unlimited PTO, paid holidays, and parental leave.
• Growth: Learn from top engineers, consultants, and ecosystem leaders.
• Culture: Inclusive, innovative, and customer‑obsessed—with a strong buddy/mentorship system.