Sessional Ombudsman - Banking and Finance

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Dreaming of making a more meaningful impact on the world in 2026? If so, AFCA are seeking to appoint Sessional Ombudsmen in Banking and Finance to join our dynamic decision-making team on a “per engagement” basis. This unique role offers the flexibility to balance your career achievements with other interests while contributing to a greater purpose: supporting fair and efficient outcomes in the financial services sector.

As a Sessional Ombudsman, you’ll provide expert “on-demand” support as part of a talented pool of lawyers and dispute resolution specialists. With access to AFCA’s extensive resources, specialists, and tools, you’ll work collaboratively to resolve complex disputes and deliver outcomes that uphold our commitment to fairness and community service.

You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience to contribute towards a broader community service role but equally value greater work life balance and time for other interests. 

Reporting to the Lead Ombudsman Banking and Finance, Natalie Cameron, this role suits a senior lawyer with a long-established practice or an executive level legally qualified professional with a strong track record of significant achievement and a background in the financial services sector, particularly in banking and finance.  Knowledge and background involving the Banking Code (ABA, COBA, AFIA), contract law, insolvency and securities, would be very helpful.

Qualifications

We’re seeking senior legal professionals who:

• Have a consultative approach and a talent for distilling complex issues into clear, practical solutions.
• Thrive in flexible, per-engagement work arrangements, with the ability to switch seamlessly between independent and collaborative work.
• Exhibit excellent communication skills, empathy, and a capacity to engage effectively with diverse stakeholders.
• Show resilience when handling criticism from both consumers and financial firms, maintaining professionalism and objectivity.
• To ensure impartiality, your recent professional dealings (within the last three years) should not create any perception of bias toward financial services industry members or consumers.
• Have Legal qualification and a proven record of success at a senior level in banking and finance, or within a tribunal, EDR scheme, regulatory agency, or related entity.
• A strong history of significant achievements and contributions in the field.

If you’re ready to use your expertise to drive fair outcomes in financial services while enjoying a flexible, impactful career path, we’d love to hear from you

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.