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About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Technical Account Manager – Google EDU:
We are seeking a dedicated and empathetic Technical Account Manager to provide direct technical support to our Education customers. In this role, you will be a technical point of contact for a portfolio of universities and colleges, helping them utilize Google Workspace for Education to support teaching, learning, and research.
This role requires a practical understanding of the Google Workspace ecosystem and an ability to troubleshoot issues within a university IT environment. The ideal candidate is a patient and curious problem-solver who excels at managing technical issues and providing clear, timely support to clients. You will be instrumental in the day-to-day success of our customers by helping them with their technical challenges.
Location: US - Remote
What will you do?
Serve as a technical point of contact for a portfolio of Education institutions, gaining a working understanding of their IT infrastructure and goals.
Own and manage the resolution of technical issues and escalations related to the Google Workspace for Education platform.
Provide clear and professional communication to customers, managing expectations throughout the troubleshooting process.
Coordinate with internal support teams to ensure timely and effective resolution for high-priority incidents.
Provide practical guidance on Google Workspace best practices for the Ed environment, including organizational unit (OU) structure, security settings, and third-party integrations.
Answer technical questions about the Google Workspace Admin Console and administration tools.
Gather customer feedback on product features and issues to share with internal teams.
Contribute to the development of technical documentation and best-practice resources for university IT staff.
Identify common support trends to help build a knowledge base that empowers clients and internal teams to solve problems more efficiently.
What Will You Need to Succeed?
1-3 years in a customer-facing technical role (e.g., Technical Support, Systems Administrator) with a focus on administering Google Workspace or a similar enterprise collaboration suite.
Solid understanding of the Google Workspace Admin Console, including user provisioning, policy management, and security controls.
Experience with core email routing concepts (MX, SPF, DKIM, DMARC).
Familiarity with command-line tools or scripting for Google Workspace administration is a plus. (Google Apps Script, GAM)
Strong ability to articulate technical topics clearly to a diverse audience.
The ability to listen, understand, and guide customers through technical challenges.
You can handle shifting priorities and find effective solutions in a fast-paced environment.
A strong desire to learn how each institution works and solve technical puzzles.
The capacity to manage challenging customer conversations, maintaining a helpful and professional demeanor.
Direct experience working within or for an IT department in an EDU institution - K12 or Higher Education preferred.
Familiarity with the broader EdTech landscape, including Learning Management Systems (LMS) and identity management solutions preferred.
Knowledge of data privacy regulations relevant to education, such as FERPA preferred.
Bachelor's degree in a technical or related field, or equivalent professional experience and certifications.
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
The salary range for this position is between $70,000.00 and $75,000.00 annually. This pay structure may also include a variable bonus component of $10,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.