The Tech Tribe: Head of Community

Headquarters: Sydney, Australia
URL: https://thetechtribe.com

Hey there, Community Geek

If you're passionate about building Community, growing people, and leading teams in a supportive, text-based world, keep reading.

We're The Tech Tribe, and our mission is to empower MSPs by providing the knowledge, skills, resources, tools, confidence, community, and support they need to become the best in the world.

(MSPs are IT Service Providers that help SMBs with technical things like cloud, cybersecurity, networking and infrastructure)

Since launching in 2017, we've grown nearly every single month through word-of-mouth referrals with ~4,000+ paying MSP members (plus their teams) and 200,000+ community posts.

Our members are part of a tight-knit Tribe sharing wins, challenges, and that wild entrepreneurial journey of running a business together.

We get "thank you" notes often (check out the love at https://thetechtribe.com/love), and we're financially rock-solid with a culture of SOPs, excellence, and zero layoffs.

ABOUT THE ROLE

Our Tech Tribe Community is currently made up of about 10,000+ people from about 4,000+ MSP businesses (owners and their team members).

We kicked off in 2017 and have steadily grown since then. It’s now time for us to introduce a Head of Community role. 

We've been super focused on other parts of our membership for the last ~18 months and haven't focused as much as we used to on our Community and it's showing with a slow decline in our Community Engagement Metrics.

This is where we need your help

We’re looking for someone to take the reins of our community and lead strategies that connect & delight members and increase retention.

Your role is to take full ownership of our community initiatives. You’ll manage and scale them to provide a world-class experience for our members, both online and offline.

You’ll work closely with our Founder/CEO, who geeks out on all things community. Together, you’ll brainstorm ideas; then, you’ll take the reins to build them out. Reporting directly to the CEO, you’ll shape programs that inspire, connect, and delight our global Tribe.

Community is our everything, so we're more than happy to back your ideas with a dedicated budget. We also believe in continuous learning, so we’ll cover the cost of courses, books, and resources to keep your skills sharp.

In this role, you’ll see the real-world impact of your work: helping MSPs grow their businesses and improve their livelihoods.

If this sounds like your kind of thing, we’d love to hear from you

ABOUT YOU

You're a people lover and community geek with a deep desire to serve at the highest level, operate with excellence and integrity, and grow every day.

You'll thrive if:

• You have a proven history of leading Communities (ideally B2B)
• You've previously built and led Community Teams
• You're comfortable working in a Text Based Community
• You're comfortable showing up on Camera and In-Person
• You care deeply about people and connection, and you understand why Community matters.
• You're happy working in a fully remote environment
• You have at least two hours of workday overlap with Sydney business hours (currently GMT+11). Bonus points if you’re in Australia or NZ!
• And... extra bonus points if you're already in the MSP or Tech industry.

WHAT SUCCESS LOOKS LIKE

Success in this role is when our Community Members are engaging and thriving in our Communities, both online and in-person.

We have a number of different metrics we track to help quantitatively see how our Community is doing and we'll co-create some new metrics to help support us all in making great decisions.

In saying that, there's also an underlying feeling that a Community has when it's humming and your role is to "grow the hum"

WHAT YOU'LL BE WORKING ON

We’re looking for you to strategize, lead and own the following areas (both in-person and virtually):

• Our Community Forum - grow our engagement metrics by building a culture of support, camaraderie & Community
• Our Networking Initiatives to help members build deeper relationships with each other
• Our Community Events Initiatives both Virtually & In-Person
• Our Member Results Programs to help our members make progress on their big challenges and goals
• Our Onboarding Initiatives to welcome new Members, help them get connected and go quickly from Newbie to Superfan.
• Our Support Initiatives to ensure members get fast, quality answers to their questions (our Support team helps here)
• An Awards and Recognition Program to reward and incentivise members and help them grow in Community status
• Our Industry Influencers program where we bring in subject matter experts to help our members both in our Community and in Virtual and In-Person Events.
• Our Moderation Program to ensure moderation is handled respectfully, professionally and quickly, including owning our moderation guidelines and leading our moderation team
• Our Vendor Initiatives to help members get better access to vendors that help & serve MSPs

You’ll also need to

• Be a highly active voice inside our community, by initiating and facilitating community discussions and supporting members wherever possible.
• Build a regular survey program and member advisory panel to gather intel on how we can serve members even better, turning the results into outcomes.
• Track and Improve the KPIs that show our community’s health and business impact, reporting on them regularly and taking action as needed.
• Build, lead and manage your Team (including quarterly 1:1’s with any direct reports)
• Be equally as comfortable operating as an Individual Contributor (IC) as well as a Team Leader. The role will start out as primarily IC and gradually require more and more Team Leader / Management work as the team grows.
• Set Team Annual, Quarterly and Monthly Targets and Goals for your Team
• Report Weekly on you and your team's wins & outputs for the week, any lessons learnt from the week and the objectives for the next week (will be a simple 5-10 min. process)

Finally, you’ll be responsible for setting and presenting the vision, strategy, budget, and hiring plan for our Community Team over the next few years. You’ll then refresh this annually.

(to give you time to learn the business, you won't need to do this until after your first three months)

You’ll have constant support from the CEO to set you up for wild success—working closely together early on, then tapering off as you settle into the role.

❌ WHO THIS ROLE IS NOT FOR?

• If you're looking for a hyper-growth Start-up Culture, we're not the place for you. We've never raised any outside capital and at ~9 years old our team is currently around 10 people. Instead of hyper-growth, we chose to adopt a sustainable, less stress path
• If you prefer working in a Physical Office with your colleagues beside you, then we're not the place for you. We're 100% Remote (although as we build our leadership team, we will meet up in person from time to time).
• If you prefer working in a large business where you only need to focus on your lane, then we’re not the place for you. Since we’re a small & nimble team, we often need to help each other out from time to time in the greater service to our members.
• If you have an unhealthy ego, we’re not the place for you. We have a culture of trust, transparency, and safety where we support each other to execute in our own zone of genius, try new things, make some mistakes, learn some lessons, grow ourselves, have fun and continually feel proud of what we achieve.

WHY JOIN US?

We're a bootstrapped, profitable and stable company that believes in empowering our team with whatever it takes so they can take ownership & excel in their role.

We're committed to doing anything we can to help our clients (we call them members) succeed and you'll have a very important part to play in this journey

You can see what our Team says about working for The Tech Tribe on our Glassdoor Profile here.

You can see what our members say about us on our Wall of Love Page here

Here's some other fun facts:

We've grown nearly every single month since January 2017
We grow mostly by "Word of Mouth" Referrals
We have ~4,000+ MSPs as Paying Members
We've created 100's of Templates, Checklists, Marketing Campaigns and Workshops
✅ We have a Culture of SOPs and Documentation to help us deliver excellence
‍♂️ We work daily in ClickUp for Project and Task Management
We have Team Members in Australia, UK, Canada, USA, Romania, Venezuela and the Philippines
We're financially very stable, so job security is extremely high

✅ THE PERKS & PROMISES

• You'll receive a Company Laptop & Accessories
• You'll have flexible Work-Hours (we focus more on outcomes)
• You'll have 20 days of Annual Leave
• You'll have 12 days of leave for National Holidays 
• You'll have access to lots of Continual Education
• You'll never work on your Birthday
• You'll be paid generously
• You'll work in a supportive environment - we leave our egos at the door and focus on world-class work

APPLY TODAY

Interested in joining our team?

Awesome - we'd love to hear from you.

The first step is to share a few basic details of who you are and what you've created in the past.

If we think you'll be a great fit, we'll then ask some deeper questions to work out whether we'll be a good values fit.

Let's get started

To apply: https://weworkremotely.com/remote-jobs/the-tech-tribe-head-of-community